Responsible Gambling

Our commitment

Horizon Marketing is licensed under Finnish gaming law and treats the wellbeing of our guests as a condition of that licence, not an afterthought. This page is published by Horizon Online Marketing B.V., Beatrixpark 22, 7101 BN Winterswijk, Nederland, at https://horizonmarketing.xyz to help visitors understand the tools and support available before and during a stay. Our floor staff, hosts and gaming managers are trained to recognise the signs of gambling that has stopped being enjoyable, and to have a respectful, private conversation with any guest who may need support.

Responsible play applies across table games, the Fjord Poker Room, slots linked to the Northern Lights Jackpot, electronic terminals and invitation-only Aurora Circle salons. Entertainment at the Glacier Theatre and dining at Lumi, Salt & Smoke, Kaiku or Revontuli Bar are separate from gaming; we encourage guests to set a clear budget for casino activity before arriving on the floor.

Tools available to you

• Deposit and buy-in limits: Aurora Circle members may set a personal daily, weekly or monthly limit on casino cage withdrawals and table buy-ins through their host or the guest services desk.
• Time-out periods: guests may request a temporary break from the casino floor of one week, one month, or three months, applied immediately across all gaming areas of Halla Saari.
• Self-exclusion: guests may register for self-exclusion from the Halla Saari casino floor for a minimum of six months, up to a permanent exclusion, through the guest services desk or in writing via our Contact page (compliance enquiries). Self-exclusion is enforced through photographic identification checks at the casino floor entrance.
• Reality checks: gaming managers will discreetly note extended, continuous play at a single table and may offer a guest a break, refreshment, or a quiet room away from the floor.
• Play with cash, not credit: Horizon Marketing does not extend gaming credit to leisure guests and encourages all guests to set a cash budget for their visit before arriving on the casino floor.

Ask any host how to activate these tools. You do not need to explain your reasons in detail unless you want to; the process is designed to be straightforward and private.

Recognising the signs

Gambling may have become a problem if you find yourself spending more time or money than you intended, chasing losses, borrowing to fund play, hiding your gaming activity from people close to you, or feeling anxious, irritable or unable to stop when trying to reduce your play. Other warning signs include neglecting work or relationships to stay on the floor, returning immediately after a large win or loss, or feeling that only another session can restore control. If any of this feels familiar, our guest services team can connect you, in complete confidence, with independent support.

Friends or family who are worried about a guest’s play can also speak with guest services. We will listen carefully and explain which options are available without sharing private gaming details beyond what the law and our policies allow.

Independent support

The organisations below operate independently of Horizon Online Marketing B.V. and Horizon Marketing. Calling or visiting them does not notify the casino floor unless you ask us to arrange self-exclusion or other on-property measures.

• Peluuri (Finland national helpline): 0800 100 101, available every day, free and confidential.
• Gamblers Anonymous Finland & Nordic region: local meeting information available from our guest services desk.
• GamCare (international guests): +44 808 8020 133 / gamcare.org.uk
• BeGambleAware: begambleaware.org

Protecting minors

No individual under the age of 18 is permitted on the Halla Saari casino floor, in gaming salons, or in any area where gaming activity takes place, at any time. Photographic identification is checked at every entry point to the gaming floor. Parents and guardians visiting suites, dining rooms or the Glacier Theatre must ensure minors do not enter restricted gaming areas. This website is intended for adults; we do not knowingly collect personal data from children. See also our Privacy Policy and Terms of Use.

Our ongoing work

Horizon Marketing contributes to Nordic industry-wide responsible-gambling research and reviews its own player-protection procedures annually with an independent auditor. Staff training covers early intervention, privacy and referral to Peluuri, GamCare and BeGambleAware. Feedback on how we can better support responsible play is always welcome through our Contact page or by writing to Horizon Online Marketing B.V., Beatrixpark 22, 7101 BN Winterswijk, Nederland, with the subject line "Responsible Play".

If you need immediate help while on the island, speak privately with any host, gaming manager or guest services colleague; they can arrange a quiet space, contact independent support, or begin a time-out or self-exclusion process without delay. For website privacy questions, email privacy@horizonmarketing.xyz.